Unit 1: Formal and everyday expressions in logistical operations
Using different registers in business relationships
Grammar - Courtesy, making requests, interrupting, confirming
Using the appropriate register in different areas of business
General areas of business / Grammar and vocabulary related to business situations
Logistics vocabulary
Test exercises
Unit 2: Document management in international trade
Giving instructions
International commercial transactions
Proof of delivery & Fax
Purchasing order
Administration. Bills and Invoices
Requesting payment
Buying and selling from catalogues / Writing a cheque
Test exercises
Unit 3: Customer service
Terminology related to international operations
Exchanging information & Correspondence
Making an order
Administration. Taking messages
Useful expressions and vocabulary
Management. Complaints
Test exercises
Unit 4: Commercialisation of logistics services
Do's and Don'ts of International Business
Sales meeting - Specific vocabulary
Negotiation with providers and professionals: Problems with Delivery Suppliers
Describing a product
The right media to promote your business
Test exercises
Unit 5: Formal written communication
Written Correspondence
Informal e-mails
Formal e-mails and letters
Writing a report
Presentations
Test exercises
Unit 6: Managing the internationalisation of logistics services
Global English
Cultures around the world
Incoterms
International Logistics Services - Documentation
Import and export - A company and its service
Departures, Arrivals & Useful Terms 1
Test exercises